FAQ

After popartme.com receives your photos, what next?

We will notify you if the photo's quality is appropriate for the design you have selected. If we need a different photo, we will email you explaining the reasons why we can't use that photo and wie will give some tips to choose your photo.

Where do I e-mail or send my photos?

By email: email your photos to us to "contact@popartme.com" indicating your order number or your full name. You will receive a confirmation email from us once we receive your photo/s.
We are sorry, we only for the moment we only accept digital photos.

Where the production of my portrait take place?

Our site of production is located in San Antonio, Texas.

How do I place an order for a portrait?

Just fill in the order form, and send us your quotation request. We will quickly answer you back with the exact prices in your currency. If you agree with this quotation we will send ask you to send us your photo.

Once we approve your photo, we will start working on your design and we will email you a proof of the finished design within ≈2-4 business days regarding the style you seleted.

As soon as we receive your approval for the design we will ask you to complete your payment, and then we will start the production part of your portrait.

What forms of payment are acceptable?

We only accept payment throught paypal. If you're really not usual with online transaction, then contact us, and we will found a solution.

PayPal is an eBay Company,  has quickly become a global leader in online payment solutions with 96.2 million account members worldwide. Available in 55 countries and regions around the world, buyers and sellers on eBay, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal.

Do you do any more sizes?

We offer a made to measure service. Just let us know what size you want by email or telephone and we will calculate a price.

Which credit cards do you accept?

Visa and Mastercard are accepted.

My picture is not in a digital format?

Please scan at 300 dpi minimum, and save in JPEG format
Please note that we cannot accept
• any conventional photographs – you will need to scan them and send them to us in a digital format
• a picture taken using the camera on your mobile phone

What photo should I send to you?

Choosing the right image for your canvas print is the most important part of the whole process. If you send in a great photo a canvas print will only enhance it so follow the guidelines below to help you in your selection.

The ideal picture is a headshot of the person, pet or a close up of the object. The photos that work best have the following characteristics:
- Good lightning, better when the light comes from the back of the photographer and it's facing the subject. Also, try to avoid dark shadows in the face of the subject.
- Good contrast and brightness. Make sure the photo is not under exposed (too dark) or over exposed (too bright or too white).
- In order to make the best portrait out of your photo/s, we highly recommend that you send us a good quality picture, where the face of the person will be clear and big enough.
However, you don’t have to worry about things like cluttered backgrounds or red eyes, we can fix that. Feel free to send a selection of pictures that you like and we’ll use the one that we think will work the best.

If you prefer, you can email or send to us more than one photo and we will let you know which one works best for your portrait. You can also send us Black and white photos.

The bigger the better is the simple rule. If you are sending in a digital photo then send the largest size copy of it you have available. Most digital cameras nowadays are around around 4-5 megapixels which means that each photo you take is made up of 4-5 million little dots of colour. At a very small print size these dots are so small that you can't see them and they blend together to form the photo image. Image you then took your small image and made it much larger - each small dot would now be much bigger and the photo would get to a point where you could start to make out individual dots (this is called pixelation). We will of course advise you on how big you can print your photo without it getting pixelated but to avoid dissapointment always leave your camera settings on the highest quality.

Camera phones are getting more and more popular but unfortunately their quality is still way behind that of dedicated cameras.

Is it the same price if my photo is reproduced one time or four times for the Warhol style?

Yes, for warhol style price is the same if your photo is reproduced once or four time for the warhol style.

We only charge you extra if their is an other personn on the portrait (couple for example) or if it's an other photo of you, different than the first one. We will charge you 20$ for each extra photo.

(+0$)(+$20) (+$60)(+$40)

Can I choose a certain color scheme or do you pick the colors for me?

We advice ou to let our artist choose the colors for you at first time.We will choose the colors for you that we think match better the photograph you sent to us. You will receive a preview of the design via email before we print, to make sure you are satisfied with the colors. You will after modify the colors as mmny as you want until you're totaly satisfied.

What is a canvas print?

Our canvas prints take your photos and print them directly onto artist grade cotton canvas using the latest large format printers. The ink penetrates into the canvas so that the texture of the canvas is still visible. We then laminate the canvas with a very thin protective layer that seals in the colours and provides a professional, sharp finish. Finally the canvas is carefully wrapped around a thick wooden stretcher frame ready for hanging directly on your wall.

Can I request revisions after I have received my proofs?

Yes. We are happy to make some basic revisions to one of your proofs, such as rearranging colors, etc. We will ont print your portrait until your are not totaly satisfied, and until you send us the validation of the preview.

How long will it take to create my masterpiece?

Once we have received your partial/completed payment and a suitable photo, we will get started. Our turnaround time for proofs from this point will depend on our current workload as we always give each portrait the individual attention it deserves. We will let you know at the outset of the project approximately how long it will be until you will have proofs to preview. After you have decided which of the proofs you love the most, we’ll get it ready to print. The printing process usually takes 3 to 5 business days. Finally, Priority shipping takes three to four days for delivery.

Usually it takes 7 to 10 business days to have it hanged on your wall.

Rush service and Express delivery (design+production<4days) may be available for a an additional fee, just contact us directly with the details of your timeframe and we will let you know what we can do.

How do you create the portraits?

Depending on the selected style of portrait, several different software applications (Painter, Photoshop, Illustrator, etc.) combined with filters and a stylus are applied. Understanding that each subject is unique, hours of focused attention to detail are dedicated to produce a high quality finished creation that we are known and complimented for.

What about Copyright?

By sending us your image, you are automatically acknowledging that you are the copyright owner of this image, or have obtained permission from the copyright owner in written form, which permits us to print it in accordance with your order.